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You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. If your travel is further out, please wait and call us closer to your flight or message us via email or facebook messenger. If you already flew the outbound portion of the flight, the credit will be for about half, or the amount of the return portion of the flight. We have no responsibility for these services, nor do we have the authority to make any warranty or representation regarding their standards. To find the change rules for your flight ticket, look under the My Trips section of your account. A refund must never exceed the original payment amount. All airline tickets must be issued in the name of the passport/photo identity holder. In each case above, a service will be deemed to have been provided to you with reasonable skill and care if it complies with the locally enforced regulations of the country in which it is performed, or, in the absence of locally enforced regulations, if the service is delivered in a reasonable manner given locally accepted standards and practices. We believe that travel is essential to a modern education and that students return enlightened and inspired. Flexible Airline Policies: Coronavirus last updated: 29 June 2021 Each of StudentUniverse's 220+ airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. But ATOL protection does not apply to all travel and travel services. You also can't split it between multiple flights. Delta and American Airlines are just two examples of major airlines now allowing credit to be used through 2021. Have I signed up before? If you do not wish to cancel online we can help you faster if you provide as much information as possible when you reach out to us please provide the following information: Please dont! To make a booking, click "Buy Now" and follow the prompts that appear on-screen. If, due to weather, flight schedules, or other uncontrollable factors, you are required to spend additional night(s), you will be responsible for your own hotel, transfers, and meal costs. We will be fully responsible for the proper performance of the package as a whole. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. The tuition rate in force for all programs is based either on program or modality. Please note that this does not mean that your order has been accepted. For more information about financial protection and the ATOL Certificate go to atol.org.uk/ATOLCertificate. If a pricing correction affects your pending order, we will offer you the opportunity to keep your booking at the correct price, or we will cancel your pending order without penalty. You must read all applicable travel service provider terms and conditions carefully because in every case they will apply to the provision of your travel services. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim these charges from your travel insurer. We advise travellers to retain sufficient local currency to meet these charges. Youll be able to use it on StudentUniverse, for flights operated by that airline. Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. Please understand this process can take several months to get a resolution and we cannot guarantee it will result in a refund. All accommodation ratings are set by the relevant provider. Failure to produce either may result in the provider refusing to honour the reservation. All the perks guests get, plus: Unlock member-exclusive hidden fares and hotel deals. The credit is a one-time use, not like a gift card where you can use it for several transactions or items. advance purchase tickets and non-flexible fares) may not be changeable after a reservation has been made and any alteration could incur a cancellation charge of up to 100% of the service cost. StudentUniverse is not liable for any negligent or willful act or failure to act of any travel service provider or of any third party. We cannot guarantee the accuracy of any ratings set by accommodation providers. If you would not like to accept the future travel credit, we can look into the possibility of a refund. These hotels will be clearly marked and confirmation of the discount possibility will be included in the booking confirmation email. Airlines may deny boarding without the proper identification. Also, be advised that certain foreign facilities such as air-conditioning systems in public places, hotels, and motor coaches may not be up to U.S. standards. If a deposit was paid by credit card, you agree that the card may be debited for final payment without further approval by the balance due date. A transfer request must be made in writing by the lead-named traveller not less than 7 days prior to departure and must include proof of acceptance of the transfer by the new traveller. Whether the cancellation is initiated by you or the provider, in addition to any supplier and airline cancellation/amendment fees, we may charge the following fees on a Per Passenger, Per Booking basis in our sole discretion: (A) Domestic US flights: Cancellation Fees: $75.00 / Amendment Fees: $75.00; and (B) Flights to/from the Rest of the World (destinations outside of USA) Cancellation Fees: $250.00 / Amendment Fees: $150.00. Please confirm which airline your credit is with by visiting My Wallet. All bookings are subject to the terms and conditions and limitations of liability imposed by these travel service providers. However, you can use a debit or credit card with a billing address outside the United States and Canada for all purchases. When you make a booking with us, you acknowledge and agree that we will be acting as an agent only for the relevant tour organiser or travel service provider, including in relation to packages that we arrange, and that neither StudentUniverse nor any of its directors, employees or agents has any liability of any nature in connection with the relevant travel service, except as set out in these Booking Conditions and the Package Travel Regulations. Always free! Then, on that page pick the best promo code, or deals, you interested and click the 'View Coupon' button. Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. We thought so! To access our student deals all you need to do is sign up for a FREE membership so we can verify your student status. If your search has some of these special fares available it will be messaged in the search results. Please read these Booking Conditions carefully. All flights are non-transferable and cannot be used by anyone other than the ticket holder. StudentUniverse enables instant accommodation reservation and payment (full or 10% deposit) through our website. Your help in finding any issue that our QA team missed would be greatly appreciated (and is usually rewarded). Most of these changes will be minor and we will advise you of them at the earliest possible date. Due to the large volume of requests, our teams are currently prioritizing customers whose travel is scheduled within the next 72 hours. Yes, same airline. You will be asked to sign up or log in. We are experiencing unprecedented volumes of calls and messages at this time. We offer exclusive student flight discounts that cant be found anywhere else and offer steeper flight and travel deals when we know students want to travel. you will be asked to show the childs full unabridged birth certificate. Such recipients may include the overseas travel service providers with whom you seek to make a booking. To confirm your travel arrangements you may be required to pay a deposit per person. Some tickets also may have multiple airlines. And in case you didnt know, you dont have to be a student to book on StudentUniverse. If any dispute arises between you and us, the laws of England and the jurisdiction of the English Courts will apply. How do I book seat assignments and meal requests? Many airlines are updating their policies regarding travel credit use deadlines. Students are required to pay all, or a portion, of their tuition and fees for any registered course unless enrollment is officially cancelled prior to the start of university classes. When emailing us, make sure you include the invoice numbers of everyone in your party. StudentUniverse UK has got you covered. Basic Economy . Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator, except to the extent caused by fault on our part. You are solely responsible for any such fees. For countries allowing international visitors, the vast majority are requiring a Covid test (taken within a few days before your trip) to travel. Travelers are responsible for ensuring that they have all necessary travel documents and visas. Please note that some airlines may refuse such requests and treat the transfer as a cancellation and rebooking. We may check your student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. If you want to pay separately, you will need to make multiple purchases. We encourage you to review the privacy notices of any third party service provider whose services we arrange on your behalf. Most airlines are not offering full refunds at this point, except in very specific circumstances. Tuition. Without derogation of the obligation to arbitrate, any court proceedings relating to a Dispute, including but not limited to confirmation or vacatur of any arbitral award, shall be conducted exclusively in the state or federal courts sitting in Boston, Massachusetts. If you are not familiar with a stopover, it is when you are traveling from one destination to another, and stopping along the way (or the way back) in another city. Federal law requires that we refer you to the Department of Transport disinfection website at http://airconsumer.dot.gov/spray.htm. Such terms and conditions may be disclosed by use of hypertext links. Travel documents cannot be transferred to another person to use. Student universe uses tripmate for their insurance policies and they're a complete scam. Am I eligible to purchase a ticket? You therefore agree not to look to StudentUniverse and/or its affiliates, parent company, employees, shareholders, subsidiaries, officers, directors, successors, agents, and assigns with respect to any act or omission of such providers. You must comply with local government regulations. In addition to our administration charge, you will have to pay the travel service providers applicable cancellation charges. LAST UPDATED: March 3rd, 2023. Log in to get the phone number and call our agents, who will help you book over the phone. Second, they do not specify the baggage allowance on their e-ticket. Almost always, latest coupons and promo codes can be found there. These policies and rules are binding on you, so be sure to review them before purchase. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid passport. Along with helping students with special offers and discounts, the StudentUniverse holds the right to check and verify a student's identity. The construction, validity, and performance of these Terms and any disputes between the parties shall be governed by and construed according to the laws of the Commonwealth of Massachusetts, without giving effect to its conflicts of law principles, and any federal laws applicable therein.