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Please refer toEmergency Roadside Assistance Terms and Conditionsfor the exact entitlement. A waiting period of 24 hours applies to all Entitlements from the start date of all Roadside and Roadside Extra products. Choose from three levels of roadside assistance with monthly or annual payment options. Total Care For $280 Annually Or $23.83 By The Month Get Deal. Towing and vehicle recovery may be provided on Limited Service vehicles subject to attending service provider's equipment capability and breakdown location. Save on your annual subscription with discounts the longer youre with us^. It has greater all-round cover. It includes: assistance for you in any vehicle you're driving assistance for anyone driving your nominated vehicle 100km metro and regional towing, per incident three taxi trips up to $100 each, per breakdown You will be responsible for the cost of any replacement, ignition barrels, immobilisers, door locks and door keys. | 7 SEATS | LEATHER | SUNROOF | Ask about our Warranties available with 12 MONTH RACV ROADSIDE ASSISTANCE This 7 Seat Captiva has been well loved and backed up with good service history. Car breakdowns are not only inconvenient, but they can also put your life in danger. Any licensed driver using your nominated vehicle can get help. Our qualified battery technicians are available seven days a week to get you back on the road as quickly and cost-effectively as possible. Alternative Passenger Transport includes economy class air, rail or coach transportation. Out of charge If the key to your Eligible Vehicle or Eligible Caravan or Trailer has been lost, damaged or stolen, where possible, RACQ will arrange and pay for the services of a locksmith in accordance with your Entitlements. The service allowances and limits set out in this brochure that are applicable to your Roadside Assistance product when you are broken down more than 100km from Home and RACQ estimates repairs will take longer than the specified time. Following your request to retrieve keys locked in the vehicle, RACQ will not take responsibility for any damage that may occur and will require that a waiver be signed prior to any work commencing. Roadside assistance if you cant ride your bike because of a puncture, mechanical problem or even exhaustion. With flexible options including annual and monthly payments. It includes accommodation, rental vehicles, alternative transport, and taxi benefits. The number of times you can call out RACV for roadside assistance each subscription year. For policies with a start date from 28 October 2021 - 21 February 2023 or with a renewal effective date from 30 November 2021 - 27 March 2023. If you require a Rental Vehicle, RACQ will arrange and pay for a Rental Vehicle after each towing event in accordance with your Entitlements. Lockouts and flat tyres/batteries 9 out of 10 call outs are fixed on the spot. Some people won't leave their driveway without Total Care on car and bike, others (me incl) don't have any breakdown coverage I carry puncture kit and basic tools on the bike but that's it. If you attempt to do mechanical or electrical work on your Eligible Vehicle and it wont start or operate properly, you will not be entitled to receive Services from RACQ. For policies with a start date from 19 May 2019 - 27 February 2021 or with a renewal effective date from 30 June 2019 - 4 April 2021. Having a Terms and Conditions agreement is . For policies with a start date from 13 October 2020 - 6 June 2021 or with a renewal effective date from 28 October 2020 - 11 July 2021. Emergency Roadside Assistance Terms and Conditions (PDF, 315 MB). By using our site, you agree to us collecting this information and to ourPrivacy Charter. Save on exclusive offers and discounts with us, and our retail, entertainment, and travel partners. Product(s) issued by Insurance Manufacturers of Australia Pty Ltd ABN 93 004 208 084 AFS Licence No. <>/Font<>/ProcSet[/PDF/Text/ImageC]/Properties<>/XObject<>>>/Rotate 0/TrimBox[0.0 0.0 280.63 595.276]/Type/Page>> Additional costs will be at the members expense. Save on exclusive offers and discounts with us, and our retail, entertainment, and travel partners. Roadside Care is our basic package that covers the essentials. Basically RACV will only cover fuel and towing for bikes/scooters It all depends on your level of acceptable risk. RACV Boat Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 307 KB) English Deutsch Franais Espaol Portugus Italiano Romn Nederlands Latina Dansk Svenska Norsk Magyar Bahasa Indonesia Trke Suomi Latvian Lithuanian esk . Option 3: You choose to travel to your destination or return home while the vehicle is repaired in the town closest to the breakdown. Youll be towed in your chosen direction up to the relevant kilometre limit. With Extra Care and Roadside Care, service is only for your nominated vehicle. RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - October 2020 (PDF, 749 KB) There is no cost for fitting an RACQ battery to the Eligible Vehicle. As distributor, RACV Insurance Services Pty Ltd AFS Licence No. For policies with a start date from 28 October 2021 - 21 February 2023 or with a renewal effective date from 30 November 2021 - 27 March 2023. Rentals always include a liability insurance. Call 1300 468 931 or save time. RACV Members save 10% on motorhome and campervan rental Restriction: Terms and conditions apply. We use cookies and other technologies to understand and improve your browsing experience. Tow truck driver said they only received the call from BMW Assistance 1203. For a list of current islands please contact RACQ on 13 1111. (b) Accommodation up to $330 per incident and rental vehicle for up to 3 days, up to $100 per day. For policies with a start date from 19 May 2019 - 12 October 2020 or with a renewal effective date from 30 June 2019 - 27 October 2020. Excellent employee benefits and onsite parking. RACV Caravan and Trailer Insurance Premium, Excess, Discounts Guide - September 2022 (PDF, 68 KB) Size and weight limits apply to the types of vehicles, caravans and trailers we can service. If towing cannot be provided, RACQ will endeavour to arrange towing with a third party at your cost. Your Eligible Vehicle is immobilised due to mechanical or electrical fault, not including an Insurable Event. If you reside at a location for four weeks or more, this may be classified as your permanent place of residence. 20% off Chargefox fast charging . RACV experts debunk ten of the most common petrol myths. The sizes and weights noted in this brochure include any accessories or equipment fitted on or to your vehicle and any modifications made from the standard specification. With flexible options including annual and monthly payments. These details may affect your Entitlements. Mid-level option that includes 60km of metro and regional towing, plus essential taxi, accommodation and car hire benefits. $27 - $34.99 per hour. RACQ does not cover motor vehicles or motorcycles that are: (a) Taxis, limousines and other private rental hire vehicles; (c) Vehicles being operated solely for commercial use unless covered by a Business Roadside or Business Plus Care product; (d) Trucks, buses and other heavy vehicles that exceed the size limitations; (e) Vehicles offered for sale by licensed motor vehicle dealer; (f) Unregistered vehicles or vehicles on a day or temporary registration permit; (g) Registered and unregistered tractors and farm equipment; (h) Vehicles involved in or being tested for any form of racing or motor sports; (i) Other vehicles as determined from time to time, details available from RACQ. For copies, visit racv.com.au. If you haveTotal Care, youre covered in any vehicle youre driving. I've just been reading the Terms and Conditions of RACV Total Care An interesting policy At first glance, seems to good to be true But when you read the fine print, there is the usual limitations and restrictions. We can sign you up when you call. Driving to work and my car runs out of gas so I switch to fuel. Deals. Under Total Care and Extra Care, caravan and trailer assistance will be provided if the vehicle or the trailer being towed can no longer move. Terms & Conditions T&Cs When booking/purchasing with ClubConnect, you are agreeing to abide by the following terms and conditions: Voucher Validity Vouchers are valid for a period of 12 months from the date of issue, this excludes attractions that have been booked for a specified date or where a 'valid to' date is specified. There may be some areas where an RACQ Service Provider is not able to offer assistance on a Caravan or Trailer and you may need to pay for the Service cost or claim reimbursement up to the limit of the entitlement (see Reimbursements). For copies, visit racv.com.au. Free fuel if you run out (in Victoria only). Quality service at no extra cost RACQ will not be liable for any indirect or consequential loss, including loss of income or any other expenses, or damage that arises from providing, or failing to provide, any Services. A person engaged by RACQ to provide Services. Yes, all levels of RACV Emergency Roadside Assistance include towing. RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 788 KB) #12. We will, however, provide a tow of 20km in any direction to a repairer at no charge, providing that the vehicle, and associated components are entirely intact. Plus, caravans and trailers are covered when towed by your nominated vehicle, or any car youre driving. Proof of the Drivers current residential address will be required when requesting Travel Entitlements. A two, four, or six wheeled registered boat, horse or dog Trailer or any other type of Trailer towed behind your Eligible Vehicle, where the Trailer is not an Ineligible Caravan or Trailer. Roadside assistance for every drive and budget: We've helped with over 800,000 jobs in 2021 alone. 230039 receives commission for each policy sold or renewed. Heres a breakdown of our prices per subscription year: Note that our monthly payment option includes administrative fees.*. With flexible options including annual and monthly payments. Yes, you can pay for your yearly subscription upfront or by the month. The information provided is general advice only. For your vehicle to be suitable for a policy with RACV, your vehicle will typically need to be a sedan, wagon, SUV, utility or people carrier or a motorbike. General Manager, Motoring & Mobility. If you're broken down now and need immediate help, call 13 11 11. It outlines details of your cover, such as the policy number, when it takes effect, when it expires, limits and the price of your premium. Monetary limits apply to individual breakdown benefits. enable JavaScript in your browser. Where the cost of Recovery exceeds the overall maximum annual entitlement, you must pay the excess. I have this from Stupidcheap. Youll get help in any vehicle youre driving, not only your nominated vehicle. <>>> Broken down and need help? The information provided is general advice only. All round roadside cover for just $19.99 a month. The suite of products offered by RACQ, including Roadside, Roadside Extra, Plus Care, Ultra Care and RACQ Ultimate which provide various levels of Entitlements. If you would like more information, please contact 13 19 05. Our mid-range package, giving you the basics with extras included. If youve made the switch to an electric vehicle (EV), or are thinking about it, all of our roadside assistance packages will keep your battery electric or hybrid vehicle moving so you can drive with confidence and get to where youre going. RACV Veteran, Vintage and Classic Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 344 KB) RACV Total Care. Where the weight of the wheel and tyre assembly is beyond the safe lifting capacity of a single person, you may need to pay an additional service fee. Hey Unregistered User, Please consider signing up and joining our community as either a Free or Subscribing member which helps pay our bills ! Where you request Services more frequently than RACQ considers reasonable, RACQ may place your nominated vehicle into RACQs Excess Use program and/or may request that you ensure that your nominated vehicle is placed in sound mechanical and Roadworthy condition. This correspondence can be addressed to: RACQ Group Member Relations For policies with a start date from 16 August 2022 - 21 February 2023 or with a renewal effective date from 19 September 2022 - 27 March 2023. Where a sea crossing or vehicle storage is required you must pay the costs of the crossing or storage costs. Kitchen & Sandwich Hands. Extra Care is ideal for those who enjoy travelling in-and-out of town. If we cant, well arrange to tow your vehicle to a repairer. If you like Lucy Bel you might find our coupon codes for Intelligent Shop, Acer and 1FITLAB useful. Where your Eligible Vehicle requires charging, RACQ will provide a top up charge where mobile EV charging equipment is available. RACQ will provide assistance on selected islands only, subject to availability. The terms and conditions are used to avoid almost anything other than a recovery on a bitumen road and even then, the towing limits allowed are far in a way insufficient for those of us who travel a long way from home. Your reference number is. A Caravan or Trailer that has been situated at one location for more than four weeks may be deemed as being a permanent place of residence; (b)Use a fifth wheel (semi-trailer hitch); (c)Are unregistered or rental Caravans or Trailers or those on a day registration permit; or. It is your responsibility to inform RACQ promptly of any change in details, including residential address, Nominated Vehicle and other relevant information. Please note that Eligible Caravans or Trailers are only covered for this Entitlement for members with RACQ Ultimate. RACQ will consider an incident to have ended in respect of providing Service and/or Entitlements when the first of the following occurs: The decision as to whether Services can be provided for a particular vehicle will be at RACQs discretion. The issuer of RACV Motor, VVC, Caravan and Trailer Insurance products, Insurance Manufacturers of Australia Pty Ltd (IMA), aims to develop, and we aim to distribute, retail insurance that meets our customers likely needs, objectives and financial situations. Our Services come with guarantees that cannot be excluded under the Australian Consumer Law. ^ RACV Years of Membership: at 5 years Bronze cardholders receive a 5% discount, at 10 years Silver cardholders receive a 10% discount, at 25 years Gold cardholders receive a 15% discount and at 51 years Gold 50 cardholders receive a 20% discount. RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 272 KB) Limited services will apply where your Eligible Vehicle is one or a combination of the following: Services and entitlements will be limited to include: Batteries cannot be fitted to or serviced in Limited Service Vehicles where there is limited access to the battery or substantial removal of vehicle panels is required. For more information visit racq.comto view: Accessible Charging Station is any Electric Vehicle charging station that can be accessed by the RACQ Service Providers Towing equipment, together with the Electric Vehicle. Refer to Specialist Towing; (k) Your vehicle contains animals or livestock; (l) Your vehicle has suffered water ingestion including, but not limited to, traversing through flood waters or any other water crossing; (m) There is an unserviceable/damaged steering lock. It is your responsibility to inform us of your correct residential address. If youre an existing RACV Member, you could get a discount on your subscription, based on your years of membership. Car Insurance is separate to Emergency Roadside Assistance. JJz6,+\8Y3r}"jA~[T+3}ejgq. Target Market Determination for Motor Vehicle Insurance cover (PDF, 45 KB), Target Market Determination for Caravan and Trailer Insurance cover (PDF, 42 KB), Target Market Determination for Veteran, Vintage and Classic Vehicle Insurance cover (PDF, 40 KB), Target Market Determination for Boat Insurance cover (PDF, 41 KB), RACV Complete Care Motor Insurance product brochure (PDF, 204 KB), RACV Motor Insurance product brochure (PDF, 165 KB), RACV Caravan and Trailer product brochure (PDF, 207 KB), RACV Veteran, Vintage and Classic Vehicle Insurance product brochure (PDF, 145 KB), RACV Boat Insurance product brochure (PDF, 146 KB), RACV Financial Services Guide (PDF, 31 KB). Or, if you tow a caravan or trailer more locally but still take trips out of town, we recommend Extra Care. RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 473 KB) See Maximum Entitlements. A legal document with the terms and conditions of your cover, such as inclusions and exclusions. RACQ does not cover vehicles that exceed one or a combination of the following: *. This site will not function correctly without JavaScript enabled.Please RACV Veteran, Vintage and Classic Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 315 KB) Please refer to the Service limitations section above. For policies with a start date from 28 February 2021 - 14 July 2021 or with a renewal effective date from 5 April 2021 - 15 August 2021. A two, four, or six wheeled registered vehicle that is towed by your Eligible Vehicle, and includes a pop top or camper Trailer, and is not an Ineligible Caravan or Trailer. Membership in RACQ in accordance with RACQs Constitution. With three levels of roadside assistance and flexible payment options, get the subscription you need for your driving lifestyle and budget. For policies with a start date from 19 May 2019 - 27 February 2021 or with a renewal effective date from 29 June 2019 - 4 April 2021. Roadside Care Members will only be towed to the closest attending RACV Service Centre. | HYBRID | Ask about our Warranties available with 12 MONTH RACV ROADSIDE ASSISTANCE Looking for an Uber approved car, or wanting to save on rising fuel costs ? If you frequently take road trips, drive long distances or go caravanning, RACV Total Care is the option with more value. Your type of roadside assistance subscription will determine how far we can tow your vehicles. It depends on where you drive. With Total Care, you can get service in any car you drive, as well as for the nominated vehicle. RACV Boat Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 7,889 KB) Well register the job and send one of our signature yellow patrol vans to help. They all use the same roadside assistance number - 13 11 11. Where your Eligible Vehicle wont go or stops due to mechanical or electrical problems, well try to get it mobile again for you. *An administration fee of 50 cents is included in your monthly payment amount, equivalent to a maximum of $6 per annum. If u want to go on an expedition get a Land Rover, if u want to come home from an expedition get a Landcruiser!. However, sometimes the time it takes for help to arrive may vary depending on how great the demand for assistance is at any one time. Our qualified battery technicians are available seven days a week to get you back on the road as quickly and cost-effectively as possible. The most common issue I see is punctures, I carry a tubeless repair kit and pump, many use a lightweight compressor. RACV's default excess is $250 on international travel insurance, which can be reduced to $100 or $0 in exchange for a higher up-front premium when the policy is purchased. Where RACQ is unable to provide an Entitlement to you, you may apply to RACQ for consideration of an ex gratia payment.