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Earning points couldnt be easier. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. Search and book from over 15,000 cruise itineraries. If you think you are eligible then you can go for the next process to apply for Qantas cabin crew jobs. As you answer this question, talk about the position you've held that required a vast knowledge base about the organization you worked for, and explain why having that knowledge was critical to the role. Being responsible? Upgrade your web browser for an enhanced experience. News that the . Qantas Employee Reviews for Customer Service Representative - Indeed I interviewed at Qantas (Sydney) in Jun 2017. 35 Qantas Airways Interview Questions (+ Answers) Whether it's welcoming seasoned business travellers or checking in first time holiday makers, our Customer Service Agents deliver the first elements of service and customer care at the airport. The more details, the better! PGDM; Specialisations. I received a scenario which you had to remember key information from. Prior to your interview, try to research the mission and values of Qantas Airways and touch on some points that relate to their mission and values. Adding an example will make your response more memorable and meaningful to the interviewer. My current employer is required to run a criminal background check on our staff every two years. The hiring process at Qantas takes an average of 39.68 days when considering 136 user submitted interviews across all job titles. Track updates on extreme weather or other major issues that may impact your flight. Responsibilities. What key skills from that experience would you bring to this role? Also, talk to the interviewer about how this experience will allow you to hit the ground running at their company. Find departure and arrival information and view ouron time performance. Do you use a calendar, planner, or another tool to record and view this routine? describe a time you saw a staff were doing something dangerous All Qantas employees are required to pass a security check. If apply for a Qantas jobs as customer services in Bangkok $ 35 per year will be standard salary? Did you strive to go above what was required of you? ", "Yes, I have, working in Woolworths for many years, some of my jobs were just this, I worked as a night filler for many years and I also was tasked to clean each fresh food section each night, Bakery, meat section, and the deli section!". why do you want to be a customer services? the rest of them i need to explain it. Competitive salary and shift penalties. Be the first to find this interview helpful, About yourself, experiences, abilities and character. It roughly took three hours, and you had a ten minutes break. Find out how to boost your businesses Qantas Points with a choice of American Express payment solutions. why did you leave your previous job and why do you want to work with Qantas Qantas Customer Service Agent Interview Questions - Glassdoor If a coworker was being unsafe, would you talk to them about it? Online application and then I was invited to submit an online interview which consisted of about 6 questions. There was a question about working in a high pressure environment In fact, I hold a heavy rigid driver's license and have an impeccable driving record.". As you look to rate your ability as excellent to your interviewer, prove it by talking about all of the different programs you have worked on during your career and what your specific roles were on them. I interviewed at Qantas (Melbourne). Good interview day. Have you ever had a job where you provided service over the phone? describe a time you solved a problem without any others help. I applied online. At the end of each shift, I was responsible for balancing the cash and checks in my till against the transaction registered. As you respond to the question of what being a professional on the job means to you, it is important to understand that professionalism is defined as the level of excellence that is expected of a professional, and this definition directly applies to this role in the way that you handle yourself and your service to others while on the job. I interviewed at Qantas (Sydney) in Jan 2011, I logged onto the corporate website, I submitted an online application, I received a phone call and was asked a few question about my previous work experience in customer service. If I got the strong sense that they were in distress, I would switch into helper mode with them to try and put their mind at ease while flying with Qantas Airways. Great! (simple fun thinking and exploring differnent opinions from your group, work together and you should be fine) Then youre off to four different stations. Travel and partner special offers available exclusively for our members. Step 3; Invited to do a psychometric test. I took the time to evaluate the two to three others I would invite to the project team and selected them based on their performance within the department. Qantas Customer Service Agent Interview Questions | Glassdoor Report this . Marketing Metrics found that you have a 60 - 70% chance of selling to an existing customer. I do have a tattoo on my upper arm that would never be exposed, and I always keep my hair neatly styled and cut on a regular basis. "When I would be spending time with passenger at Qantas Airways, I would have a smile on my face and ask how their day is going and if I could do anything for them. Basic question of how you handle conflict in a work place and tell me about a time you had conflict with a colleague etc. I love to brainstorm and hear other people's ideas and expand on them! What candidates say about the interview process at Qantas. All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. What ideas have you brought to a previous role that have benefitted other staff? I then approached my supervisor which then led to a meeting with us all, after this mediation, we came to the conclusion that we would work together professionally and never had a problem again.". As you answer, try to focus on the things you did over the phone to provide the best service possible to prove your worth in this role with Qantas Airways. Possible answers are. Online application and then I was invited to submit an online interview which consisted of about 6 questions. In my current role, I know our entire product catalog and services our technicians provide to be able to help diagnose customer issues. Salary ok. Just make sure you work for Qantas and not a contractor. As you reflect back upon your career, try to think of a time when you can demonstrate your ability to identify a problem, hypothesize a solution, and then set the wheels in motion to make the change a reality. While your interviewer knows that you can likely handle this piece of the job, they're looking to hear if you do have any experience handling these types of duties during your past work. Write down what you think is important so you can reference it when youre in the role play. They dont check tattoos if youve covered them with clothes, Hand eye coordination test Multiple interviews + Psych test Sim flight mirroring a twin under 5700kg Sim flight was relatively straight fwd. 1. Establish customer relationships and follow up with customers, as needed. Candidates applying for Full Time Cabin Crew had the quickest hiring process (on average 1 day), whereas International Flight Attendant roles had the slowest hiring process (on average 135 days). Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Step 7; Recieved job offer. It consisted of being welcomed and then being split into different groups. If hired for this role, I would make mastering the systems I would be working in a top priority upon starting. Can you give an example of a time when your communication style proved beneficial or helped you accomplish something? Earn Qantas Points when riding with Uber to and from eligible Australian airports. Free interview details posted anonymously by Qantas interview candidates. 2 of them, i just need to say yes or no. I applied online the Qantas website and I got an email about a week later for chat interview. At this point in your interview, you need to be open and honest about any gaps in employment that you have and any blemishes that you have on your criminal record. 2. describe a time you solved a problem without any others help. This employer has not claimed their Employer Profile and is missing out on connecting with our community. The height requirement is between 163cm and 183cm. I found that having a routine was a good foundation knowing full week this routine may be Interrupted, so then it was about prioritizing, I found this worked.". Anonymous Employee. Several examples include: What was different about these new timesheets that made the employees actually fill them out? Restaurant and hotel reviews, photo galleries and travel articles. I got chat interview with Qantas. Also, briefly talk about understanding the importance of upholding the company's image by being neatly groomed and in uniform (to appear professional and knowledgeable, etc.) This would also be a great time to point out the benefits of flying with our airline so the customer knows that they are getting the best bang for their buck. Assure them that you will take this duty very seriously. You will find recent job openings at Qantas airlines in multiple job positions like Cabin Crew, Flight Attendants, Pilots, Catering Service, Ground . ", "I once had a problem with a co-worker, when things didnt improve I then approached the co-worker to discuss how she was making me feel, this still did not improve and in fact, became worse. I interviewed at Qantas in Aug 2018. How to Answer: Why Do You Want to Work Here? All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. We believe the journey should be as exciting as the destination. I know it is important to try and relate to them in a very personable way to help make their day better. Search for jobsOpens external site in a new window now orfollow us on LinkedInOpens external siteto receive updates. With our interactive map it's easy to plan your next trip using money or Qantas Points. And don't forget to directly answer the question. Airline Customer Service Agents are often the face of Qantas Airways to passengers. Good job! Read our Terms of Use for more information. Buy flight and unique experience vouchers. The hiring process at Qantas takes an average of 39.68 days when considering 136 user submitted interviews across all job titles. As you can see from my resume, I have no gaps in employment over the last 15 years of my career since high school. The process took 1 week. What was your favorite team work and what did you do for it. "In my current position, we were having a big issue in regard to customer wait times on our phone system around five years ago due to a new product line we were selling that was generating a ton of traffic. Step 6; Invited to do a medial. Terms and conditions apply. Remind the interviewer of how excited you are to familiarize yourself with their company. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. required min 500hrs, One of the best experiences ever. How would you handle a combination of scenarios with competing priorities? Customer Service Representative (Former Employee) - Melbourne VIC - February 21, 2020. I applied online. what was the resolution?. If hired for this role, I would make sure that I learn and adhere to all CASA regulations while on the job.". And how exactly do you prioritize? We do not have advertisements on our pages but we do try to make money through paid-memberships. Good job! How to connect with us through Social media platforms. If you've already created your profile, you can sign in and access your application and personal information to update if necessary. Customer Service Business Agent at Qantas Greater Sydney Area. Emotionally intelligent? Is there an example you can cite of another time when you dealt with a customer who wanted a price match? I would escort them and if needed hand them over to another staff member once there if I felt they still needed some kind of support". For this job as a Customer Service Agent, that would mean coming to work each day well groomed and in uniform, well rested, and ready to go. I applied online. Have you ever had a difficult situation with a customer and how did you resolve it? As one of the front line staff who was talking with customers after really long waiting times, it didn't take long to realize that customers were very upset. If you do not complete and pass the relevant background checks, your job offer will be withdrawn. Be honest about the experience you have that relate to these two items. The process took 2 months. The key point here is to be active in the group and show the assessor you are able to work within the group. I interviewed at Qantas (Brisbane) in July 2016. I applied online. Qantas Employee Reviews for Customer Service Representative - Indeed I interviewed at Qantas in Feb 2023. See the complete profile on LinkedIn and discover Sonia's connections and jobs at similar companies. "I've always prided myself on being a true professional in any job that I've held during my career. After seeing the data, management was supportive of the idea, and I led a team of staff that demoed new systems in the coming months. In my current job, I work the phone lines for incoming service calls. I explained to him that while our drive through menu did explain all condiments on the sandwiches, I'd be happy to have another sandwich made to his order at no extra cost. Qantas - Customer Service Agent | Glassdoor qantas customer service agent recruitment process Book and manage your trip with features such as check-in, seat selection and boarding pass access. Apologizing and then trying to find the answer or passing the customer along to someone who can help them are all great ways to assist someone with a question you don't know how to answer. I received a scenario which you had to remember key information from. At Qantas Airways, you would be expected to come to work each shift in uniform and neatly groomed. To really sell your ability to hit the ground running if hired for this position, talk to your interviewer about your plan to learn and master whatever programs are required for this role. Dress to impress each - don't ask about other positions within the company or moving up as this can pose negatively as they want you interested in that role specifically Interview questions and answer examples and any other content may be used else where on the site. Use a customer-focused, needs-based review process to educate customers about insurance options. Description: Customer Service Agent (Job Number: 025639) Work Type: Part-time. If good customer service is provided, this can lead to lasting relationships with a candidate, whether or not they become a hire or not. . I also have a lot of experience in different point-of-sale programs and the Sage CRM program. I would let the customer know that I am unable to answer their question, but that I want to make sure it gets answered, and I'd work quickly to contact the right person for the answer. "I consider my greatest accomplishment to be the time I helped lead a team of colleagues on a project to maximize our efficiency as a department. $19 to $21 Hourly. On top of each customer interaction being completely different, I'm also responsible for the tracking of daily sales reports and monthly reporting to our management. Here are the basic requirements you need to fulfil before applying for the cabin crew vacancy at Qantas Airways. ", "I work great in a team environment, I am courteous and listen, but if I have an idea, I am not afraid to speak it! Be the first to find this interview helpful. Qantas. I made the decision to monitor our customer wait times and track the total number of complaints that we were getting for a week long period before approaching our management about the need for an upgraded phone system. It consists of five questions. I also look forward to a career change with a diversity of roles each day.". Step 7; Recieved job offer. Fly with us and discover the Qantas difference. Nice job! View baggage allowances, purchase additional baggage, learn about dangerous goods or track lost baggage. "I worked as a cashier for a large grocery store chain during my final year of high school and while I earned my associate degree. Celebrating their centenary in 2020, Qantas now flies more than 50 million passengers per year to more than 85 destinations in 14 countries and territories across the world. Sydney NSW. Find information on travel requirements and more. Getting to wear multiple hats? The process took 4 weeks. It was 5 questions about customer services. great experience, I applied online. You can submit an application for a role on our Careers siteOpens external site in a new window via the 'Apply' or 'Apply with LinkedIn' button located at the top of each job listing. I interviewed at Qantas (Sydney) in June 2017. Some of these questions were timed. At some point during your conversation, your interviewer will be looking to hear about your personal motivation for becoming a Customer Service Agent at Qantas Airways. Qantas Interview Questions [Best Possible Answers] - WorkNearYou The interviewer will appreciate that this isn't a problem for you. Stage 2 was a role play. We proudly provide the highest levels of service and support to our customers. How come the meeting with your supervisor was so much more effective, and how did this meeting solve the problem exactly? As a Customer Service Agent with Qantas Airways, no two work days are the same, and your ability to jump from duty to duty with ease will be essential for success in the role. ", "I would explain to them I would look into this for them but I can only comply with Qantas policies, but assure them I would do the best I can and explain to them what Qantas has to offer for the money they may spend!". In any customer service and sales type role, the ability to say no to a customer in a professional and even educational manner is extremely important. ", "When I first started working I was a cashier for Woolworths and back then it was mainly cash, almost no eft pos, so I was experienced in handling cash, balancing the till, and being responsible for my register.". Qantas has built a reputation for excellence in safety, operational reliability, engineering and maintenance, and customer service. With lots of ways to use your points, youll be sure to find something you like. Why? Customer Service Agent (Current Employee) - Melbourne Airport VIC - 21 January 2021. Upgrade my browser. To gauge how you think on your feet while providing great customer service, your interviewer is posing this tricky scenario to you. Assessment day I attended the morning session (apparently there was also an afternoon) 16 people in total we were split into groups of 4 "If confronted with this situation on the job, I would be very cordial to the customer and explain the Qantas Airways' policy on competitor price matching. Stage 2 was a role play. Excellent! Describe a time when you went gone over and beyond for a customer? Why You Need Customer Service in Your Recruitment Process - JOHNLEONARD "Having worked in the food industry at an early age in high school, I learned lessons pretty quickly on how to deal with unreasonable customers. Will you cover the medical costs. Interviews will take place with a representative from Human Resources, the hiring manager or a combination of both. You might also mention that you would be honest about not knowing the answer but would assure the customer that you would find it out for them in a timely manner. After that they sent me a e-mail and asked me to do a online recorded interview, witch you just had to answer some questions front of your phone and recorded it. I applied online. One minute you can be working with customers on ticket transactions and the next minute you will be needed to contact customers who had a flight rescheduled, so your ability to stay organized is critical. Strengthen your answer by discussing the qualities you possess that make you proficient at handling cash. Customer Service Agent - Full-time Position - $19 - $21/hr. 7 day a week rotating rosters, (Part-time Shift work), min 20 hours per week. I am friendly and love working together.". You come across as very level-headed, reasonable, and balanced. The next steps were background and security checks and finally a thorough medical which is at your own expense. ", Our Professional Interview CoachMarcie Wilmot Reviewed the Above Answer. Assesment Day - Involvled a introduction to the company and its values. Qantas Employee Reviews for Customer Service Representative - Indeed In these situations, it is important that I know our staff, their expertise, and their daily schedules to be able to get customers in touch with the right person. I interviewed at Qantas (Sydney, NS). "As you can see from my resume, I have very direct experience in the retail industry. While the knowledge was a priority, my friendly attitude and willingness to serve others took over and helped me be very successful in both of these roles; I look forward to bringing those skills to the team here. "Throughout my career, I've been working my way towards a role that is customer facing and customer focused in every aspect of the job, and after carefully researching my next move, this position is perfect for my skillset and career goals. It is just talking into the computer or phone (depending on what you use). As you answer any questions related to your interpersonal skills and working with customers, be sure to talk about your listening skills, verbal communication skills, positive attitude, and empathetic approach, as these are all of the necessary skills needed to provide the best service possible to customers when spending small amounts of time with them. Looking for some holiday inspiration? Anonymous Interview Candidate in Sydney, NS, The process took 2 weeks. Deals on Qantas flights across a range of Australian and international destinations. The process took 2 weeks. Very prompt. Prepare for questions about personal interests, previous work experience, and strengths. Book city tours, hop-on-hop-off buses, organised tours and more. qantas customer service agent recruitment processqantas customer service agent recruitment processqantas customer service agent recruitment process Be the first to find this interview helpful, 1. After that they invited me to attend the Assessment day. Freight - cargo, express, airmail, freighters, charters and customs clearance services. Book and manage your trip with features such as check-in, seat selection and boarding pass access. A poor customer experiences and how did you handle it. 1. I believe that the skills I've learned, which include being a strong communicator and problem solver, will enable me to excel in this role. $13-$24/hr Qantas Customer Service Agent Jobs (NOW HIRING) I also was trained to follow guidelines when accepting written checks and testing large bills for counterfeiting. What are you most excited about when it comes to the role? Pretty much stay calm and try defuse and resolve the situation as the Customer is irritated. Michelle Chadwick - Customer Service Agent - Qantas | LinkedIn If so, talk about a time when you successfully handled an inquiry that initially you weren't sure how to handle. I organized weekly meetings for us to meet, and we started with brainstorming ideas and then putting our ideas into action. I interviewed at Qantas (Sydney) in Feb 2023. It was an very open question to be answered so yeah good luck to everyone that applies et. A poor customer experience and how did you handle 2. Describe a time when you had to deal with a difficult customer, what was Th outcome and what would you have done differently. Find information on travel requirements and more. I got chat interview with Qantas. engine failure and some CTA radio work Exp. This is where memories are made - from helping our customers when they make a booking, to welcoming them at check-in and looking after them onboard, we strive to deliver the best in service and customer care. I made through all those things and was asked to completed police check, medical test which i paid my own (this thing is ridiculous). I interviewed at Qantas (Sydney) in May 2021, Called in for face to face interview which took about an hour to go over questions from both parties. Describe a difficult situation and how you overcame it: /Another two forms of the same question are also asked to test you. The medical costs approximately $450. For some others I know the process was shorter and others much longer. Break out chat with some TA and Cabin Crew to answer any questions you may have about the role. To try and help them find a solution, I would work with them to find other available flights that would meet their schedule. I interviewed at Qantas in Feb 2023. I would soak in all in-person training and any online module training that I would be put through during my orientation. If you don't have direct experience with either of these duties, let your interviewer know that you are ready and willing to handle these tasks. By posing this question during your interview, your interviewer is looking to get a sense that you believe in safety first and will both obey all safety and security measures and promote them among your coworkers. This job really helped me think on my feet and build a great short term memory when handling many requests at the same time. I applied online. I applied online. The process took 1 week. I guess its for if were rights person for this position. Motivated and resilient change management champion who strongly believes in the power of collaborative teamwork and continuous improvement and experienced Customer Service Expert with a demonstrated history of working in the banking and aviation/service industry. This was a ridiculous joke of how Qantas recruitment team work. Can you talk about a time when you worked effectively with others as part of a team?