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If a ticketholder can't attend, they can resell their tickets on StubHub with no selling fee. What To Do If Someone Isn't Social Distancing Or Wearing A Mask? StubHub will require you to send in the incorrect tickets and it will be at their discretion whether they issue you a full refund or offer you StubHub credit for future events. The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. And StubHubs award-winning customer service is on standby to help with any issues or concerns. Take a look at what they promised those valued customers (emphasis is theirs): If you bought tickets on StubHub and your event is still happening, you are good to go! 07-26-2021 09:10 PM 0 Reply Alastor Backup Singer Re: Event cancelled - Seller refunds? Thats quite the dramatic turnaround, considering less than a month has gone by. One has to wonder how reassuring emails to those employees were in the weeks leading up to their furlough. McMillan has had a StubHub account since 2017. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. But with thousands of events wiped out, StubHub says it can no longer afford that business practice, and instead will offer a 120 percent site credit once an event has been officially canceled. Odds & lines subject to change. Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. Unless you want a refund. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . United States - California Colorado Connecticut Florida Georgia Hawaii Illinois College basketball conference tournament predictions: Picks for every mens league. If sellers had events canceled, StubHub would. Eli Lilly announced a cap on insulin costs. It seeks class-action status and various damages, and an order that StubHub return to a policy of full refunds instead of coupons for 120% of the refund amount. In the past, cancellation prompted a full refund from the online ticket broker. StubHub is here for you, reads part of the email, which was signed by company president Sukhinder Singh Cassidy. | NYC Call 311, Text COVID to 692692 |NJ COVID-19 Info Hub| NJ Call 1-(800)-222-1222 or 211, Text NJCOVID to 898211 |CT Health Dept. Events that were postponed or rescheduled wont be refunded, Fowlks said. If you have purchased tickets to an event that has been canceled by the event organizer you will automatically receive a Rewards Cash loyalty credit for 110% of the full value of your order total, inclusive of base price, fees, delivery charges, less any sums already refunded. If a ticketholder cant attend, they can resell their tickets on StubHub with no selling fee. You do have to be careful not to agree to something you dont want, like a voucher for the future, because that could change your legal standing. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. "The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHub's decision to make this move now," the company said in a statement. StubHub was pressing hard to get money. [4] The formal name of the user agreement is StubHub Marketplace Global User Agreement, and you can find a copy of it here: https://www.stubhub.com/legal/?section=ua. Receive a full refund of your purchase 2. As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. / CBS New York. It depends on where they got those tickets. After a canceled event, StubHub charges the seller for the amount collected. Edit: People are asking a bunch of questions, so here is the article with StubHub's statement. StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. Birmingham, Alabama 35203 One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. Viagogo refused to refund her . StubHub updated their policy today. Are there rules to follow when attending an event? As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. ATTORNEY GENERAL HERRING HOLDS STUBHUB ACCOUNTABLE OVER FAILURE TO PROVIDE REFUNDS FOR CANCELLED EVENTS ~ StubHub, Inc. has agreed to honor its refund policies and is paying refunds to consumers whose events were cancelled as a result of the COVID-19 pandemic; more than 8,300 Virginia consumers were affected by StubHub's actions ~ Once we resumed payments, we were able to route payment to this customer for his or her sale.. If your event is canceled and not rescheduled, you'll receive 120% credit or provide the option of a full refund. Buyers who attend events during the pandemic agree to comply with COVID-19 verification requirements and health and safety policies as the venue, team, or performer requires. This may include details from your tickets (so be sure to keep them), or information from the event venue. 505 North 20th Street Open the SeatGeek app. Your donation today powers the independent journalism that you rely on. The suit says StubHub's "Fan Protect Guarantee" was a key reason customers were willing to pay premium prices and fees fortickets through the $4 billion company. (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). seq., it seems unlikely that an arbitrator would find a claim demanding a refund in the context of a COVID-19 event cancellation to be so frivolous as to award arbitration fees against the consumer. If the buyers billing address or event is in one of 14 states with consumer laws around refund then the customer still can receive a refund. Your email address will not be published. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic.. 63 reviews of StubHub "Sellers can cancel the tickets you bought to an event and re-sell them if you do not accept the transferred the tickets right away. StubHub and several more of these. By attending the event, you assume all risk of exposure to COVID-19. [3] StubHub Hit with Class Action After Pulling FanProtect Cash Refund Promise for Coronavirus-Related Cancellations. ClassAction.org. If an event is rescheduled or postponed, your ticket will be good for the new date. In more refined language, the suit claims that StubHub has "quietly sought to force their buyers to endure the financial losses that Defendants own guarantee created for Defendants in the entirely foreseeable scenario that world occurrences would cause the simultaneous cancellation of numerous public events.". StubHub is offering the retroactive refunds now because the live events industry is opening back up. Not able to attend or sell tickets for performance on THIS DATE, THIS EVENT. StubHub suspended that policy in March 2020, following the mass . If an event is canceled, you will get a credit worth 120% of your original order, or a full refund, your choice. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. In that email, Cassidy outlines to their valued StubHub customer base that there really isnt anything to worry about when it comes to tickets they purchased. What are the consequences if I dont comply with these health and safety policies? A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. Also, always look at the delivery date for the tickets to ensure they arrive before you leave . For your convenience, we will directly add it to your StubHub account once the event is canceled.. You can read more about how this works at https://techboomers.com/how-to-support-techboomers. See, If a team, venue, or event organizer relocates seats due to social distancing measures and the new seat doesn't match what the buyer originally purchased, the buyer, If the primary doesn't invalidate the seller's tickets and they drop the order, the seller will face consequences under our. Community Rules apply to all content you upload or otherwise submit to this site. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March . Otherwise you will receive a voucher for 120% of your purchase price. If you want to receive local news alerts, please download our WPXI News App. FLASHBACK: Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk. StubHub will refund your money if an event is cancelled or moved. ICE Limitations. In part, thats why theres all the angst. A Wisconsin man has sued the giant online ticket reseller StubHub for reneging on its money-back guarantee for events now canceled because of the coronavirus pandemic. But StubHub was the one that caused the grief," Farley told CBS2's Natalie Duddridge on Thursday. Each cancelled show was a loss to StubHub of their fees which now represented as much as 45% of the total sale. It turns out, according to BankRate, more than half of people who laid out cash for events since the pandemic shut everything down didn't get it returned, and 60% have given up trying. That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. By choosing I Accept, you consent to our use of cookies and other tracking technologies. "When an event is canceled, you will receive a @StubHub coupon worth 120% of your original order. McMillan is represented by a Detroit law firm specializing in class actions. Only 120% coupon? 5. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. Seamlessly, a full refund will be reimbursed to your account. You can apply this coupon toward multiple StubHub events in the same currency. See Paragraph 22, Section C, titled Costs of Arbitration, in the user agreement. Please also read our Privacy Notice and Terms of Use, which became effective December 20, 2019. Yes, the coronavirus is causing issues with everything ranging from everyday life to professional sporting events and everything in between, but StubHub wanted to assure everyone they would be taken care of. wearing a mask at all times, providing proof of your COVID-19 vaccination status, submitting proof of a negative COVID-19 test within a certain period of time, etc.). How do I know if my event was impacted or where can I see the event status? Buyers turn to credit card disputes to recoup cash. No matter which option you choose, you must also send a copy to StubHub at the following address (which is different from the address where you sent the Notice of Dispute form): StubHub, Inc. Date of experience: 20 January 2023. 2023 Advance Local Media LLC. Join us for a free, virtual event for International Women's Day on March 8! StubHub, for example, typically provides a credit of 120% of the total amount paid for tickets when an event is canceled (though the company recently . A buyer that had Opening Day tickets is stuck waiting to see what Major League Baseball is going to do with the 2020 season. If you push back and a company still refuses to give your money back, you might have to take legal action, like filing a claim in small claims court.