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Our Business Management solutions include: Centralize business operations with our award-winning PSA: ConnectWise PSA, 24/7 SUPPORT SERVICES. Advanced quote and proposal automation to streamline your quoting. But all metrics arent created equal. But opting out of some of these cookies may affect your browsing experience. Tracking productivity KPIs can also give you insight into what areas of the business could be made more productive with new processes and technologies. It is just basic helpdesk software so that they can take over your keyboard/screen/mouse to fix things. , recurring revenue is the income that your business produces through subscriptions, renewals, and other recurring contracted services. will help you see how much of your employees time is spent on revenue-generating activities vs. tasks that dont positively affect your bottom line. Consistent, scalable, and high-quality help-desk services with trained technicians. Intelligent automation, limitless scalability, and cutting-edge cybersecurity. Solve staffing issues with managed services to support your team and clients. It was designed with you in mind and can help positively impact your business. ConnectWise control fits perfectly into ConnectWise RMM, which my team use to monitor our client computers. (1) SmartShare. Everything you need to know - from our experts. Enter your email address to receive updates from ConnectWise. Enter your email address to receive updates from ConnectWise. But note, it only records once an agent is connected not all the time. 24/7/365 threat monitoring and response in our security operations center. The monitor will still run as many times as you tell it to, but the Duplicate Alert Frequency just controls how many times you want to be alerted to the problem. , ConnectWise helps you upskill your team, protect your clients, and drive business profitability. Optimize your business operations through curated packages designed to streamline, standardize, and automate your business processes. Professional services automation designed to run your as-a-service business. Measuring those in combination with productivity and client-centric KPIs will give you a holistic view of your MSPs financial situation and what adjustments you might make in order to maximize profitability. Solve staffing issues with managed services to support your team and clients. Technical expertise and personalized support to scale your staff. ConnectWise - Remote Desktop, Access & Control Software Could not be easier to use. How to measure: COGS takes into account all expenses involved in producing your product, including labor, material, and service/delivery costs. This includes Remote Monitoring & Management, Helpdesk, IT Automation, Ticketing, and Reporting - all under one roof. Take advantage of ConnectWises Unified Monitoring and Management software to better serve your clients today. By monitoring and working to improve your average resolution time, you can keep customer satisfaction high and free up more time to take on new clients or identify opportunities to improve resolution times. Why Top MSPs Use Remote Support Solutions - ConnectWise How to measure: ( Total revenue for offering / # of hours applied to offering ) = Effective rate per offering. Managed Security Solutions Provider (MSSP), Identify where you are, where you want to go, and how to get there, TSP training & professional development certifications. Remote Access Tools and Services | ConnectWise Control 2023 ConnectWise, LLC. Increase shareholder value and profitability. Its also worth noting that client Service-Level Agreements often include a benchmark for average resolution time, so tracking this KPI is essential for many MSPs. Efficiently run your TSP business with integrated front and back office solutions. Everyone sells one, and they all do the same thing, the same way. Olson, May 6 Best Remote Control Solution I have used almost every remote control solution known to man and Connectwise Co. Chris Rizzuto, . It can also determine which of your techs may need additional training and support. Contact us any time to. They can let you know theyre remoted in or decide not to. Advanced quote and proposal automation to streamline your quoting. Service level agreement (SLA) compliance rate. KPI dashboards and reporting for real-time business insights. For example, you may discover that your technicians are spending significant time on very simple and routine activities. Managed Security Solutions Provider (MSSP), Identify where you are, where you want to go, and how to get there, TSP training & professional development certifications. Mostly I used it to troubleshoot without having to call up the user. For subscription-based companies, working to keep your churn rate low is essential to maintaining consistent profitability. Consistent, scalable, and high-quality help-desk services with trained technicians. Now, we know that the following information might be old hat to many people, but maybe well stumble upon something even you might not have known! , this KPI also allows the relative value of different customers to be compared. Solve staffing issues with managed services to support your team and clients. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. But one thing you dont want to do, either with internal or remote monitors, is change the Alert Message Subject Success/Failure feature. For your business to scale quickly and reach the highest level of operational maturity it can in 2021, keeping track of productivity, customer-centric, and profitability MSP KPIs is a must. ConnectWise Automate, formerly known as LabTech, does a solid job as an agent-based infrastructure and network monitoring platform with good support for self-service and third-party integration. You probably have at least two other similar pieces of tech already on your system by default (RDP, Quick Connect, etc.). Optimize your business operations through curated packages designed to streamline, standardize, and automate your business processes. vPenTest by Vonahi. How to track time in ConnectWise Manage Step 1 Create a Monitask account Sign up for a free 10-day trial Step 2 Invite employees and remote workers. To begin with, monitoring is essentially hunting for a thing. 360 350 0330. software brings high-powered solutions together to create a service delivery offering that perfectly fits you and your needs. It can help inform important decisions, such as, : COGS takes into account all expenses involved in producing your product, including labor, material, and service/delivery costs. Increase shareholder value and profitability. You wouldnt want a clients server to go down and you not know about it. (2) Network Detective by RapidFire Tools. If you do, you have a higher chance of breaking something pretty important. ConnectWise Control offers reliable and secure remote access, as well as behind-the-scenes support, to help clients around the corner or around the world. This eased my stress around accidentally discovering this on my device this week. Advanced quote and proposal automation to streamline your quoting. All rights reserved. Assessing your. Everything you need to know - from our experts. the number of created tickets, stale tickets, open tickets, closed tickets, etc. Ability to run elevated scripts. | ConnectWise Learn all about mobile device management (MDM) and how it can secure your clients' devices for better compliance policies and proper BYOD strategies. Disaster Avoidance Software by Eaton. As soon as it's gone, the clock starts ticking to get it backand every second counts. ConnectWise | LinkedIn See All Cybersecurity Management solutions >>, All Unified Monitoring & Management solutions >>, ConnectWise Automate 11 monitoring 101: remote monitors. You can't let them down when they need you the most. Before ConnectWise Automate, we had so many servers down, so many outages, and so many random issues. Automate your technician's day-to-day activities through a single intuitive interface. Consistent, scalable, and high-quality help-desk services with trained technicians. potentially everything your do on the device, but presumably this is a work device - not you own. Technical expertise and personalized support to scale your staff. we ain't got time to sit and watch your screen for 8 hours. Managed Security Solutions Provider (MSSP), Identify where you are, where you want to go, and how to get there, TSP training & professional development certifications. MSPs need to understand how customers perceive the business relationship, as well as how well each client account is doing. Gauging customer lifetime value helps your organization consider the long-term value of repeat business instead of focusing on short term wins and transactions. Take advantage of conferences, in-depth product training, certifications, and community events to connect, collaborate, and grow. Use the following equation to calculate your NPS score: ( Total score of surveys / Total possible points ) = Satisfaction rating. >>. Solve staffing issues with managed services to support your team and clients. The cookie is used to store the user consent for the cookies in the category "Other. See All Cybersecurity Management solutions >>, All Unified Monitoring & Management solutions >>. ConnectWise Marketplace| Remote Monitoring and Management Think of it like this: you do a ping check and it fails. Create an account to follow your favorite communities and start taking part in conversations. Now, if you want to modify a pre-existing monitor, its helpful to make a copy first before you change any settings. Enter your email address to receive updates from ConnectWise. Keeping an eye on this category of KPI will help you get a better idea of the quality of service that youre providing for your clients and your ability to fulfill your service agreements. Whether you're an MSP, MSP+, VAR, or OED, ConnectWise offers everything you need to automate, manage, grow, and secure your business and clients. our own platform that keeps our partners ahead of the curve. Everything you need to protect your clients most critical business assets, Identify, contain, respond, and stop malicious activity on endpoints, Centralize threat visibility and analysis, backed by cutting-edge threat intelligence, Risk Assessment & Vulnerability Management, Identify unknown cyber risks and routinely scan for vulnerabilities, Secure and streamline client access to devices and applications with strong authentication and SSO, Monitor and manage security risk for SaaS apps, Zero trust secure access for users, locations, and devices, Provide 24/7 threat monitoring and response backed by ConnectWise SOC experts, Create, deploy, and manage client security policies and profiles, On-tap cyber experts to address critical security incidents, Guide to the most common, important terms in the industry.