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There is a NZD $5 fee for topping up your balance. For members residing in New Zealand or anywhere other than Australia, one Airpoints Dollar is equivalent to one New Zealand Dollar. identity verification (such as a marriage certificate), a copy of your ID showing your previous name (marriage certificate, birth certificate, driver licence), a scanned copy of your passport verifying your new name, a scanned copy of your ID showing your date of birth(passport, birth certificate, driver licence). How do I know how many Airpoints I'm earning? If the wrong person gets access to your personal information, they could use it to impersonate you, leaving you vulnerable to identity theft. align-items: center; Should you travel under a name that varies from your Airpoints or Koru account, Airpoints and or status points will not capture automatically, and you will need to send original boarding passes and E Ticket copies to our Contact Centre for manual accrual. clear: both; Online booking help. Please note: Online Services is not currently available for residents of Continential Europe. However, you can gift rewards to anyone who lives at the same address as you do by adding them to your Gifting Register. How can I contact you? Transferring AirpointsDollars to another member's account is not allowed under the Airpoints Programme. How can I improve my chances of getting a greenlight deal? To reset your password, submit your username or your email address below. Select 'Use Airpoints Dollars' on the online payment page to use your APD to pay for a flight. Your password or passphrase should not contain yourAirpoints number, username, or email address. Dec 2019 - Aug 20209 months. Select 'Your balances' on screen to see your AirpointsDollars and Shairpoints balance (and much more), Your flight was in the last six months if you are an existing Airpoints member, Your flight was eligible to earn AirpointsDollars and Status Points, If it was a business flight, you were a member of Airpoints for Business when you flew. Card Members who currently hold or who have previously held any other Card product offered by American Express International (NZ), Inc in the preceding 18 month period are ineligible for this offer. The same applies if you are a Koru member. Koru Guest Cards are available for set fees for 3, 6, 9 or 12 months. How do I update my details? You can continue earning with our Airpoints partners during this time. 300 bonus Air New Zealand Airpoints Dollars will be awarded to the eligible Card Member's Account 8-10 weeks after the spend criteria has been met. .content.header-bottom { *Terms and Conditions Rewards programme points will be awarded on eligible rentals. Keep track of your Airpoints Dollar balance wherever you are. Download the Grabaseat mobile app through. , you can view, change and cancel your booking, Check to see if your booking has been held in credit, Add an extra bag or two to your baggage allowance, Confirm your contact details so we can keep you updated. The price that is displayed was available the last time somebody searched for the city pair combination you entered. How often do new deals go on sale? To do this, sign into your online account with AirNewZealand, then find your Gifting Register on My Benefits. How can I update my personal information and contact details for Airpoints? You can also purchase a Star Alliance upgrade using AirpointsDollars. Log in and start again by selecting your email preferences and re-saving. .content.header-bottom .usp-content > div { More about earning. Check your balance, special offers and more. You can also use AirpointsDollars to buy seats from many of our Star Alliance Partners. Airpoints is AirNewZealand's loyalty programme, and anyone in the world is welcome to join. Please report it to us. Update your password. This may take up to 4 weeks to arrive. You can also purchase a Star Alliance upgrade using AirpointsDollars. Koru Guest Cards are available for set fees for 3, 6, 9 or 12 months. You won't need to fill in all your details again. The Air NZ app - your trusted travel companion - lets you: Take control of your flight bookings - change your seat, add a bag, manage your meals, and more. If you go to ourAirpoints Mallyou'll find your earn rate on all our international and local brands. Does this mean I will automatically get all other AirNewZealand email notifications? and he will do his best to retrieve it for you. border-bottom: 1px solid #e5e5e5; What can I do? As an Airpoints member you'll have an online account that shows your existing AirNewZealand bookings and the total AirpointsDollars you have available to spend. Westpac Airpoints credit cards Earn Airpoints Dollars and Status Points with Westpac's range of credit cards. Airpoints rewards cannot be booked online from the US, Canada UK or Europe. Here's what to do: Please note, you can't change your actual account name or date of birth in the personal details section of the profile menu. You also won't need to enter all your details and have someone snaffle it from under you while you're typing. Do consider using a password manager to generate and store your passwords. If you're an Elite member, you can request one cabin class upgrade using AirpointsDollars at a fixed rate. You can call our friendly team on 1-800-262-1234, or forfurther information on how you can ensure your trip is comfortable and hassle-free find out about ourspecial assistanceoptions. -->, See our top 50 products for less than 50 Airpoints Dollars, Shop Cuvee Rose NV Bamboo Jacket - Limited Edition. HSBC Star Alliance Rewards Terms and Conditions and Star Alliance Rewards Terms and Conditions apply. For your local free calling number, click the Help & Contact link at the top of the page. The airline says one of its Star Alliance partners has been impacted by a security data. Your status will be granted until the first anniversary of your account opening or earlier, if you qualify for a higher status wit h y our selected Frequent Flyer Program by any means. } Transaction limits and other reasonable redemption conditions of Star Alliance Rewards apply. Airpoints Terms & Conditions. Lending criteria, terms and conditions apply. AirNewZealand lounge passes are not available for purchase. Can I use AirpointsDollars to upgrade my booking? Here's what to do: Please note, you can't change your actual account name or date of birth in the personal details section of the profile menu. Pre-seasoned and ready to use, Lodge Cast Iron skillets are manufactured under tightly controlled metal chemistry and exacting mold tolerances to deliver a consistent product for even heating and superior cooking performance. Currently it is not mandatory, but highly recommended as it helps us add an extra layer to authenticate you and stop unauthorised access to your account. Please sign in with your Airpoints details by clicking on the link below. This varies week to week, but there are often several thousand seats available. No, AirpointsDollars may not be exchanged for cash. How are prices calculated in the low fare finder? See information on how you can use your credit. 1. Credit card provided by HSBC Bank Australia Limited ABN 48 006 434 162 Australian Credit License 232595. Personal information irrespective of whether the account is active or inactive will be handled as per AirNewZealand's Privacy Policy, What to do when you notice suspicious cyber activities, Steps AirNewZealand takes to enhance cyber security, Frequently asked questions about cyber security. For further information, or to apply now, visit Westpac or call 0800 888 111. display: -webkit-flex; If you have an Airpoints credit or debit card, check out ourcomparison table; you can see your earn rates with each card. To be eligible for Fast Track to Star Alliance Gold status Welcome Offer, you must apply and be approved for a new HSBC Star Alliance Credit Card and spend $4,000 on eligible purchases within the first 90 days from account opening. The Qantas Status Fast Track covers 16 airlines: Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Delta Air Lines, Eva Air, Etihad Airways, Korean Air, Shenzhen Airlines, Singapore Airlines, South African Airways, Thai Airways, United Airlines and Virgin Australia. It is crucial that the name under which your reservations are made matches the name on your Airpoints account exactly. If you have forgotten your username, click here to request it to be emailed to you. Find your Airpoints number and keep track of your AirpointsDollars and Status Points balances wherever you are with the Air NZ app. You can use a credit card or debit card for this. The family name used for the original booking. You can reset these at any time. * At the start of each month, the earn rate tiers for your Westpac Airpoints credit cards, will reset. Although Qantas Frequent Flyer is not available on Air New Zealand, you can earn points with the Airpoints program. 1 AirpointsDollars will be earned at the rates specified and published by Westpac from time to time on our website at westpac.co.nz/airpoints. Username Cancel What to do if you travel under a different name Lucky for you, we have a few ways to get in touch. . Please enter username to reset password Username Submit When you earn AirpointsDollars, points or miles in one frequent flyer programme, they cannot be transferred to a different programme. } See which Star Alliance booking classes are eligible for upgrade and how many AirpointsDollars are required for a Star Alliance upgrade. This should also be the same name that's on your current passport. The ANZ Airpoints Visa Platinum card provides a range of travel benefits to you and your immediate family (travelling with you), each time you travel overseas, including up to 90 days cover for: Medical expenses and personal injury Travel delays and missed connections Personal effects and luggage Loss of income. display: -moz-flex; If you are not able to access your account, please get in touch with our Contact Centre. The app also lets you use your retail and travel, Watching your AirpointsDollars and Status Points add up is easy with your online account. Still got questions? You can also sign in to theAirNZ app, which will display your upcoming AirNewZealand flights. 3. Flight restrictions and routing restrictions apply. How does AirNewZealand manage personal information? Learn about the Airpoints programme. } Phishing is the practice of sending fraudulent messages (typically an email) used to trick people into revealing sensitive information. Over 2,700 flights are booked daily with the help of Airpoints. Check your credit balance and find out how you can use your credit. Yes, if you purchase your fare on our New Zealand or Australian websites or from our contact centre (service fees apply). The Australian carrier, which has a smaller New Zealand membership base with Velocity, has "an inheritance process in place to support member's family and friends" and the member's points can be. Please note we are not reissuing Airpoints cards now. Remember, you can view, change and cancel your booking online, or log into your Airpoints account to retrieve your details. To do this, sign into your online account with AirNewZealand, then find your Gifting Register on My Benefits. Because we know you're after a good deal, we won't show the next best price unless it's a good deal. At the start of each month*, the earn rate tiers, for Westpac . A passphrase is a sentenceor combination of words that is easy for you to remember, but difficult for someone else to guess. For everyday shopping with our Airpoints partners, select the partner from ourAirpoints Partnerpage and click through to their own Airpoints page. If you're an Elite member, you can request one cabin class upgrade using AirpointsDollars at a fixed rate. Westpac Airpoints World Mastercard. Airpoints help. Inflight entertainment. It also gives some assurance that the site name has been officially registered but it does not always guarantee that it can be trusted. No, AirpointsDollars can only be earned, not purchased. To reset your, , enter your username and email address and click Send. Can I exchange my AirpointsDollars for cash? *Lending criteria, terms, fees and conditions apply. It's easy to change your personal information. Terms and Conditions Rewards programme points will be awarded on eligible rentals. However, you can gift rewards to anyone who lives at the same address as you do by adding them to your Gifting Register. No, we will only send you grabaseat emails. Depending on your web browser, there will also be a lock icon in the address bar, the title bar of the window, or at the bottom of the window. Interest rates are valid at the time of publication and are subject to change. and he will do his best to retrieve it for you. You can use your AirpointsDollars to buy any seat for sale on AirNewZealand's website. .mobile-hide { If you call AirNewZealand, we will need to verify your identity in order to help you. Do use multi-factor authentication wherever possible, especially where it involves your personal information (for example on your bank or email accounts). You can earn AirpointsDollars in the air and on the ground. Our really cheap fares sell out quickly and if you miss out we want to let you know the price of the next cheapest fare. There are lots of ways to earn AirpointsDollars and Status Points, and some come through later than others. Programme Rewards Members earn 2.50 Airpoints Dollars per day's rental, on all qualifying rentals*. To make an Airpoints reward booking please call your local AirNewZealand Contact Centre. As you move up the tiers, you'll enjoy great extra travel benefits and privileges. Earn Star Alliance Points on eligible purchases2 and convert3 to AirpointsDollars. How To Save More Money With Air New Zealand Below are some great recommendations for extra savings at Air New Zealand: Refer to theStar Alliance Rewards Terms and Conditionsfor available status tiers and additional terms and conditions. You may not be able to receive Star Alliance Gold status with a participating Frequent Flyer Program if you already hold, by any means, an equivalent or higher status with that Program (more information available on theStar Alliance Rewards Terms and Conditions). If you believe your credit card is compromised, contact your bank immediately. Find out more at OneSmart. Pro-tip: For the best Oscar experience, sign in to the website first. No. Learn more about how Status Pointsworks and the great tier benefitsyou could soon be enjoying. .content.header-bottom .usp-content > div { HSBC Star Alliance Rewards Terms and Conditions, Star Alliance Rewards Terms and Conditions, conditions of Star Alliance Rewards apply, On your sign in page, select 'Your profile', (it's on the 'Kia Ora' tile on the left toward the top of the page), From your profile menu, select the type of detail you'd like to update, Make your changes and hit the 'save details' tile. Airpoints and AirpointsDollars are registered trademarks of AirNewZealand Limited. Air New Zealand has apologised after some of its airpoints members have had their information stolen. Alternatively, you canemail Air NZ Airpointsa scanned copy of the documentation. If you have not setup your secret questions and answers previously, you will not be able to complete this process. What happens if I do not have access to a registered mobile or email address? TTY users phone 133 677 then ask for1800 132 476. Prices are per person, child discounts do not apply. You can login to grabaseat and change your email preferences at any time. . Please note that if you change your country of residence to or from Australia more than twice in a 12 month period, you may be charged a service fee of $25 or 25 AirpointsDollars. Be rewarded for spending with AirNewZealand and its partners with the Airpoints programme. Discover the possibilities for yourself and be rewarded for the things you do every day. You can also sign in to the Air NZ app, which will display your upcoming Air New Zealand flights.